“Without their work, our strategic plan would have failed. They showed us how to make continuous improvements in service that increased customer loyalty.”

“I always come back to Urban Wallace for marketing research. They make sure we hear the truth, not just what we want to hear. Their recommendations are based in the competitive reality we face, but may not always understand.”

“When customer satisfaction increases, credit card holders buy more products from us. Urban Wallace showed us how to boost customer satisfaction and increase our cross-selling success.”

“This project successfully increased profits in a short amount of time. Their work changed, in a big way, how business was done in a huge corporation.”

“We are comfortable introducing new products in European markets, but for the US we needed someone whose judgment and expertise we could trust. Urban Wallace gave us great service and brought us big success. They really spoiled us.”